1. Introduction

We highly value your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use Cooragent services.

2. Information Collection

We may collect the following types of information:

2.1 Information You Actively Provide

• Registration information: phone number, password, and other account information
• Profile information: name, avatar, and other information you choose to provide
• Usage content: AI agents you create, conversation content, uploaded files, etc.
• Feedback information: opinions, suggestions, or issue reports you provide to us

2.2 Automatically Collected Information

• Device information: device type, operating system, browser type, etc.
• Usage data: access time, page browsing records, feature usage, etc.
• Network information: IP address, network connection type, etc.
• Information collected through cookies and similar technologies

3. Information Use

We use the collected information for:

• Providing, maintaining, and improving our services
• Processing your account registration and authentication
• Personalizing your user experience
• Communicating with you, including sending service notifications and updates
• Analyzing service usage to optimize features
• Detecting and preventing fraud, abuse, or security issues
• Complying with legal obligations

4. Information Sharing

We do not sell, rent, or otherwise disclose your personal information to third parties, except when:

• We have your explicit consent
• Necessary for providing services (such as cloud service providers)
• Required by law or government agencies
• To protect our or others' rights, property, or safety
• In case of business transfer or merger

5. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

• Data encryption for transmission and storage
• Access control and authentication
• Regular security assessments and updates
• Employee privacy training and confidentiality agreements
• Data backup and disaster recovery plans

6. Data Retention

We only retain your personal information for the necessary period, with specific retention periods depending on the type of information and purpose of use. When no longer needed, we will securely delete or anonymize your personal information.

7. Your Rights

Under applicable law, you may have the following rights:

• Right of access: to understand how we process your personal information
• Right of rectification: to request correction of inaccurate personal information
• Right of erasure: to request deletion of your personal information
• Right to restrict processing: to request limitation of processing your personal information
• Right to data portability: to request your data in a structured format
• Right to object: to object to our processing of your personal information

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website usage, and provide personalized content. You can manage cookie preferences through your browser settings, but this may affect the use of certain features.

9. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of these third parties.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it immediately.

11. Cross-Border Data Transfer

Your personal information may be transferred to and processed in locations outside your country/region. We will ensure that such transfers comply with applicable data protection laws and take appropriate measures to protect your information.

12. Policy Updates

We may update this privacy policy from time to time. Significant changes will be notified to you through website announcements or other appropriate means. Continued use of our services indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following methods:

• Email: privacy@cooragent.com
• Address: Tsinghua University, Haidian District, Beijing